Introduction
VeraID ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our identity security platform.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Name and organization details
- Password (securely hashed)
- Billing information (for paid plans)
Usage Data
We automatically collect information about how you use our service:
- API requests and authentication events
- Feature usage and interactions
- IP addresses and device information
- Browser type and settings
Identity and Credential Data
To provide our service, we store information about your identities and credentials. This includes identity metadata, access policies, and audit logs. We never store plaintext credentials — all sensitive data is encrypted at rest and in transit.
How We Use Your Information
We use your information to:
- Provide and maintain our identity security platform
- Process your transactions and send related information
- Send you technical notices, updates, and security alerts
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve our service
- Detect, prevent, and address security issues
Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Audit logs are retained according to your plan (30 days for Free, 1 year for Team, custom for Enterprise). You can request deletion of your data at any time.
Cookies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Analyze site usage and performance
- Provide security features
You can control cookies through your browser settings. Disabling cookies may affect some features of our service.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data in a portable format
- Object to or restrict certain processing
- Withdraw consent (where applicable)
To exercise these rights, contact us at privacy@veraid.io.
Security
We implement industry-standard security measures including encryption, access controls, and regular security audits. For more details, see our Security page.
International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website.
Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
Email: privacy@veraid.io
Address: VeraID, Inc.